1 hour ticket response
We are dedicated to offering a quick and proper solution to every tech support ticket posted by a client. Our well–trained tech support engineers will examine your issue and will offer you the most efficient option. We offer a 1–hour response time guarantee for all trouble tickets. In fact, our average customer support ticket response time has proven to be twenty minutes.
A First–Rate Client Support Service
Our help desk support team members have broad experience in the Linux shared packages field and are trained enough to find a prompt answer to your problem. If, however, the matter at hand is not within the competence of a support engineer, the support ticket will be sent to a developer or admin for additional investigation.
An Easy–to–Browse Help Center
To help you find a quick suggestion on how you can use a certain feature, we have incorporated a very user–friendly Help section in your Hosting Control Panel. You can browse through a rich collection of web hosting account management articles and website administration articles, check out the F.A.Q. library or check our how–to video tutorials.