Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your support requests will be responded to within maximum 1 hour after the support ticket or email has been submitted. If your issue needs further assistance from an admin, we will direct the ticket or the email to the person in charge, right away and we will leave a comment to notify you that more time will be required for reaching the optimal solution. And if you make use of the Optional Managed Services package, any of the server management tasks included there will be carried out whenever you decide.
An Exceptional Client Care Service
Our client support staff will be at your disposal 24/7 should you need help while working with our Hosting Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. Furthermore if you need help tackling all the daily admin tasks on your dedicated web hosting server, you can have a look at the Optional Managed Services package, which includes data backup hard drive storage space, OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
We have provided the Hosting Control Panel with a comprehensive knowledge base, which features extensive explanations of all its features and functions. Also, we have made in–depth video tutorials that will further demonstrate to you how to carry out a particular operation or troubleshoot a frequently encountered problem. All the help articles and the tutorial video clips are readily reachable from every section of the Hosting Control Panel via the Videos and Help buttons in the upper right corner.