A 99.9% Server Uptime
Our shared hosting system is based on a solid, enterprise–level hardware architecture and a heavily customized Linux distribution. That is why, regardless of what your site is, or how many visitors you’ve got, or even if there’s a denial–of–service assault, our physical machines will stay up and your websites will remain visible online.
Our Linux shared packages packages feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on high–end hardware provided by Juniper. Furthermore, on every router, we have set up a firewall with an advanced algorithm in an effort to sift out all fishy requests.
Therefore, in all our datacenters – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not very pleased with our web hosting services, or if you find them inadequate, or if you decide that you should use a Linux VPS web hosting packages instead of a cloud hosting account – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control of your domains even if you cancel your account with us.
24/7 Technical Support
If you have ever been forced to wait for hours to receive an answer, you probably know how annoying this can be, particularly if your site is at stake. That’s why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our techs will be here for you and they’ll get back to you in less than an hour. And the best part is that their average ticket response time is under twenty minutes!