The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot about the services they offer as well. In case you can use only emails or tickets, you have almost certainly found a reseller and not the web hosting provider. When this is the case, you'll have to wait for a few days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the real web hosting company for further assistance. If the supplier offers you several ways of communication with fast response time available anytime, they are most likely the top provider, not a reseller. Therefore you'll reap the benefits of prompt assistance and excellent support since they'll have immediate access to the servers where your account is. No matter what the trouble - sales or technical, it is always better to be able to get in touch with your hosting company right away using your favourite way of communication.
24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and technical support for all of our Linux shared packages. Even if you are not our customer yet and you have some questions, we can help you right away and provide the necessary info, so as to give you a choice to make the best decision when you acquire a new hosting account. We're available twenty-four seven, including holidays and weekends, and we offer various means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have multiple phone numbers worldwide, therefore you'll be able to call the one that is closer to you. The max response time for your emails and your tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for a few days to receive support for any kind of task or issue, whatever its difficulty.