In the event that you have ever had a shared hosting account before or you have dealt with any other online service, you're probably well aware from personal experience that for many things it's better to consult with a live person over the phone than to exchange support tickets or emails. In order to find out more about a service before you decide to purchase it or in case something small-scale should be made, for example, it'll be far easier and faster to get it done live. When you can seek the advice of representatives over the phone, it's also very likely that you are dealing with an actual hosting provider, not a reseller. The type of support that you can get by phone differs between different companies - from general matters to expert technical support. Usually the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complex tech matters are resolved through electronic mail and tickets.
Phone Support in Shared Hosting
If you decide to employ one of our Linux shared packages, you will be able to contact our support team over the telephone for 14 hrs every day. We can help you select the perfect package for your sites as we believe that it is better to discuss these issues with a live person. If you already own an account, we're able to help you with all your sales/billing questions as well as general matters, even with some technical problems that don't involve too much time or escalation to a system administrator as it is more appropriate to open a ticket for time-consuming issues in order to have the entire correspondence in one place. We have telephone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk with our agents.