If you’ve ever got any questions in regards to your hosting account or you experience a problem with your sites, you’ll have to contact the respective web hosting provider’s technical support team. It may not make a difference how fast they will respond if you’ve got a generic enquiry, but an issue like a thwarted web application update, for instance, may lead to your site becoming damaged or invisible online. And the longer you wait for the support team to help you, the longer the website will be offline. If you offer goods or services online, any outage will affect your site adversely and you can lose existing or prospective customers. Lots of web hosting providers, predominantly resellers, handle e-mails and tickets within 24 hours, but in the digital sphere this is much too long, since clients will hardly ever return to a website that’s not functioning correctly over prolonged periods of time.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared packages offer a 1-hour response guarantee, which goes to say that irrespective of what question or difficulty you may have, we’ll always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client care team representatives are available 24/7, even on weekends and official holidays, which goes to say that you’ll get timely assistance whenever you need it. We realize just how valuable time can be, so by the time we respond to your e-mail or support ticket, we will have explored the issue and, in case we haven’t solved it, we will supply you with more details on what you need to do on your end – if the circumstances require it. With our support services, you can be sure that there will be someone to help you out immediately, whatever the hour.