One-Hour Response Guarantee in Shared Hosting
Our Linux shared packages offer a 1-hour response guarantee, which goes to say that irrespective of what question or difficulty you may have, we’ll always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our client care team representatives are available 24/7, even on weekends and official holidays, which goes to say that you’ll get timely assistance whenever you need it. We realize just how valuable time can be, so by the time we respond to your e-mail or support ticket, we will have explored the issue and, in case we haven’t solved it, we will supply you with more details on what you need to do on your end – if the circumstances require it. With our support services, you can be sure that there will be someone to help you out immediately, whatever the hour.