In case you’ve purchased a web hosting plan and you’ve got some queries connected with a concrete function/feature, or in case you have run into some difficulty and you require support, you should be able to touch base with the respective customer support team. All hosting providers use a ticketing system no matter if they offer other means of contacting them aside from it or not, as the best way to handle an issue most often is to send a ticket. This mode of correspondence renders the replies sent by both sides simple to follow and permits the client care staff representatives to escalate the problem if, for instance, an admin needs to intervene. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will have to have no less than two different accounts to contact the customer service staff and to actually manage the hosting space. Constantly signing in and out of different accounts may often be a bore, not to mention the fact that it requires a long period of time for the vast majority of web hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with a lot of other hosting providers, the support ticket system that we use with our Linux shared packages is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several logon names and passwords, as you will be able to manage your tickets and the hosting account itself in one place. So, if you’ve got a query or bump into an obstacle, you can get in touch with our client care team members instantaneously. Our ticketing system offers an intelligent search option. This goes to say that even in case you’ve opened numerous tickets over the years, you’ll be able to find the one that you want without any hassles. Additionally, you can see knowledge base hints on resolving common issues.